Customer Service Specialist; CUSTO

Customer Service Specialist (CUSTO
005799)

Join to apply for the Customer Service Specialist (CUSTO
005799) role at RBC - Sargent Aerospace & Defense
.

Manage assigned customers and accounts to provide customer service and support, including contract compliance, RFQ’s, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.

• Excellent customer service, organization skills, communication skills, and relationship management for assigned accounts
• Order acknowledgement, processing, modifications, and maintenance (contract files)
• Contract / Order management, and resolution of directed changes, cancellations, terminations, and associated claims
• Create and submit quotes to customers and field sales representatives; conduct proposal reviews and coordinate customer responses via portal/email
• Strong interpersonal skills and ability to collaborate effectively in cross‑functional teams (Engineering, Quality, Shipping, Purchasing, Sales)
• Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts, etc.)
• Support Finance in the resolution of unresolved invoices
• Create and manage various Excel spreadsheets; responsible for creating daily reports for leadership on a weekly basis
• Experience with contract management systems including customer portals
• Coordinate product returns, repairs, and warranty claims
• Must be a team player, self‑starter, problem solver, and adaptable
• Detail‑oriented, well organized, and capable of thriving in fast‑paced environments
• Conduct and manage customer calls and onsite visits as needed; provide order report status and updates

• Associate’s degree or equivalent experience
• Experience, training, and demonstrated performance in the following areas:
• Sales and customer service interpersonal skills (oral and written communication, integrity, teamwork, respectful)
• Administrative skills (organizational, time management, planning, problem solving)
• Experience using MS Office, MS Excel, ERP systems and customer portals
• Contracts administration and contracting including FAR, DFAR, NNPI, ITAR, Import/Export, ISO, SOX
• Familiarity with sales and support cross‑functional technical calls
• Must be a U.S. citizen
• Attendance and punctuality at work are essential functions of this position

• Experience as a Customer Service Specialist for the Aerospace and Defense markets
• Bachelor’s or better in General Business

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components, and essential systems for the industrial, defense, and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing, and manufacturing capabilities for the diversified industrial, aerospace and defense markets. RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries, and the market capitalization is approximately $6.2 billion.

In 2015, RBC acquired Sargent Aerospace and Defense. Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision‑engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land‑based vehicles. At Sargent, our mission is to secure our future by making the challenging a reality.

We achieve this by delivering high‑quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.

Sargent’s continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company’s commitment to customers and their end‑users. As we grow, we will continue to root our culture through our core values of Integrity, Respect & Values People, Customer Focus, Teamwork, Results Focus, and Continual Improvement.

• Competitive Compensation
• Bonus platforms
• Holidays/Vacation/Sick Time
• 401k Savings & Investment Plan
• Tuition Reimbursement
• Medical/Dental/Vision Plans
• HSA/FSA
• Life & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance
• Gym & Rideshare Incentives
• Legal Insurance/Identity Theft
• Flexible Schedules (3‑4‑day work week, ½ day Fridays)

EEO/AA/F/M/Vet/Disabled