Key Account Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

The Key Account Manager is focused on developing ATD’s key accounts and existing Tire Pros development/growth of the Tire Pros franchise. This role harnesses the power of external and internal partnerships, business intelligence, customer experience, and revenue analytics to optimize customer P&L while achieving ATD sales, revenue, productivity, and customer satisfaction goals.

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and resolution issues.
• Analyze the customer’s business to determine best fit product assortments, solutions, promotions, and programs that directly impact their bottom line, that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations
• Utilize analytic and benchmarking tools to partner with key dealer accounts, franchisees and high value dealers, establishing and tracking progress against key performance metrics for the objective of growing share.
• Collaborate with all support roles to drive additional unit/revenue opportunities in assigned geography/territory to build strong external customer relationships and meet customer needs.
• Work directly with individual Tire Pros franchisees to implement marketing strategies, operational procedures necessary to increase traffic, improve profitability and achieve business objectives.
• Work in concert with the ATD retail support team to deliver marketing and advertising materials on-time and within brand guidelines to all media vendors.
• Support the management of franchisee's annual ad agreement to include the forecasting of co-op earnings and recommendations around spending to achieve franchisees' business goals.
• Ensure quality CRM data to enable customer retention, business development, follow-up actions, and other sales activities.
• Audit individual Tire Pros locations to ensure compliance with established franchisee operating standards.

• Being resilient - Is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
• Builds networks - Draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge.
• Business insight - Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Collaborates - Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
• Customer focus - Keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
• Drives results - Holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
• Instills trust - Demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.
• Interpersonal savvy - Relates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about…