Principal Specialist, HR Ops Hypercare Enablement; Hybrid

Position: Principal Specialist, HR Ops Hypercare Enablement (Hybrid)
Job d:
Posted Today

Start Date:

Location:

US-IA-CEDAR RAPIDS-193 ~ 1120 Collins Rd NE ~ BLDG
193; US-CT-FARMINGTON-0001 ~ 1 Farm Springs Rd ~ 1 FARM SPRINGS; US-TX-RICHARDSON-C07 ~ 1707 Cityline Dr ~ CITYLINE C07; US-AZ-TUCSON-846 ~ 1146 E Aero Park Blvd ~ BLDG 846, AZ201 Tucson Airport North Country:
United States of America Time Type:
Full time

Date Posted:

Country:

United States of America

Location:

US-IA-CEDAR RAPIDS-193 ~ 1120 Collins Rd NE ~ BLDG
193

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:
None/Not Required

Security Clearance Status:
Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

The Principal Specialist, HR Operations Hypercare Enablement, supports the successful transition of transformational and MA&D initiatives from development to deployment and operational sustainment. This role partners with project leaders and subject matter experts to develop hypercare strategies, manage Service Now case queues, identify and resolve complex operational issues, and drive cross-functional collaboration. The Principal Specialist also supports executive reporting, identifies process improvement opportunities, and helps ensure operational stability and effective adoption of new solutions across the business.

What You Will Do Serve as a ES BS Hypercare team member and partner with transformational and MA&D project leaders in identifying risks, barriers and opportunities related to the transition of projects from development to deployment/sustainment.  Queue management support within Service Now ensuring ticket assignment, status, criticality, closure etc. Develop Hypercare strategies and deployment plans focusing on transitioning projects from design/development to operational stability.

Team member responsible for the translation of project execution requirements into case management infrastructure to quickly identity and contain operational/production defects for resolution by dedicated project SMEs (Subject Management Experts) Lead resolution of operational/production defects within and across transformational and MA&D projects being supported.  Partner with transformational and MA&D project leads/SMEs in support of executive dashboard reporting and leadership issue status updates.  

Drive cross-functional and cross-business unit collaboration with effective project management to track progress, resolve highly complex issues, and influence business leaders.  Collaborate with RTX Case Management (Service Now) configuration team on deployment and process improvement opportunities. Qualifications You Must Have Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years’ experience

Experience with queue management utilizing Service Now or other ticketing software. Experience supporting HR Operations, global projects or program management.  Experience…