Tech Support Representative

Overview

Join to apply for the Tech Support Representative role at Afni, Inc.. This onsite position at our Escalante and Pantano location provides cable, router, and internet technical assistance, handling mainly inbound calls from customers seeking help with those issues.

Career paths start at $18.50 per hour (includes $0.50 onsite differential) with a 40 hour work week.

Note:

due to the extensive knowledge required to troubleshoot these issues, the training timeframe for these positions is longer and more intensive than our other available positions. You will work in a stable, encouraging environment that supports learning, growth, and advancement.

You will:

• Deliver world-class customer service to inbound callers.
• Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency.
• Process orders, update accounts and records, multitask effectively, and maintain strong attention to detail.

• Training program and leadership team that believes in you.
• Paid personal time off after training, paid sick time, health/vision/dental benefits, 401(k) with matching contributions, and tuition reimbursement.

We invest in your success from the start. Our coaches and trainers work with you to help you reach your goals. Afni has been in business since 1936, so your career with us may endure well into the future.

What are the qualifications to be a Tech Support Representative at Afni?

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

Employment type:

Full-time | Job function:
Information Technology | Industries include Insurance, Outsourcing and Offshoring Consulting, and Telecommunications