Animal Care Assistant - Call Center

Position: Animal Care Assistant I - Call Center
## Animal Care Assistant I - Call Center Apply:
Tucson, AZ:
Full time:
Posted Today:
JR104571#
** Job Description Summary
** Department - Pima Animal Care Center#
** Job Description
**** OPEN UNTIL FILLED*
* ** Job Type: Classified*
* ** Job Classification: 5898 - Animal Care Assistant I*
* ** Salary Grade: 2*
* ** Hiring Pay: $17.90 Per Hour*
* *** The first review of applications will be on 10/09/2026.
*** Pima Animal Care Center (PACC) is looking to add an Animal Care Assistant I to our Pet Resource call center. In this position you will be answering a high call volume and field all incoming calls to the shelter. This will include owners seeking resources to keep their pets, scheduling animal surrender appointments, and receiving calls from the public reporting alleged animal misconduct.

In this fast-paced role, you will dispatch Animal Care Field Officers and provide resources to those in distress. If you love helping animals and enjoy working in a fast-paced call center, this position is for you.  PACC is open 7 days a week. All positions are required to work mornings, evenings, weekends and some holidays. Schedule rotation may be required.

*** This team currently works four ten-hour shifts from 5am-3pm and 11am-9pm, ability to work all shifts is required. Training hours may differ and are subject to change.**
* *
* Essential Functions:

** As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

* Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes;
* Responds to public and staff inquiries via phone or email and provides information to resolve problems regarding pet ownership or various crisis situations;
* Maintains specialized databases, inputs and retrieves data while also keeping thorough records;
* Demonstrates exemplary customer service;
* Coordinates, schedules and manages appointments on behalf of community members surrendering their pets to PACC;
* Coordinates and communicates program activities with other units within the department;
* Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses;
* May act as program/department representative at community events providing various program resources and information to pet owner’s facing hardships;
* May train new employees.  
*
* Minimum Qualifications:

*
* ** High school diploma or General Education Development (G.E.D.) certificate.*
* ** Qualifying education and experience must be clearly documented in the  Education  and  Work Experience  sections of the application. Do not substitute a resume for your application or write  see resume  on your application.*
* *
* Preferred Qualifications:

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):*
* * Minimum one (1) year experience working in a call center.
* Minimum six (6) months experience working as a dispatcher.
* Minimum one (1) year experience providing customer service.
* Bilingual (English/Spanish).
** Selection Procedure:*
* ** Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed…