Customer Service & Solutions Advisor
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Customer Service & Solutions
Advisor
Tucson, AZ | Full-Time | $17.50/hour | Paid Training
Pay includes $17.00 base and $0.50 on-site differential + monthly bonus
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.
Help customers solve problems that need a human touch.
We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.
Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions
.
What You’ll Do
- Listen, ask questions, and uncover what customers really need
- Research and resolve account, billing, service, device, and technical concerns
- Troubleshoot issues requiring additional support
- Recommend and sell products, services, upgrades, or additional lines based on customer needs
- Confidently handle frustrated or challenging customers
- Help retain customers by finding solutions that address their concerns
- Navigate multiple systems and resources to resolve customer concerns
- Work toward established customer experience and performance goals
You’ll Be a Great Fit If You:
- Enjoy helping people and solving problems
- Communicate confidently and professionally
- Think critically and ask good questions
- Are comfortable recommending and selling products and services
- Are motivated by goals and results
- Can remain professional during challenging conversations
- Are comfortable with technology and learning new systems including Ai assisted tools
- Are dependable and open to coaching and feedback
Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.
What We Offer
- $17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential)
- Full-time, 40-hour work week
- Paid training
- Medical, dental, and vision insurance
- Paid time off
- Career growth and advancement opportunities
What are the qualifications to be a Customer Service Representative at Afni?
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must have legally permitted to work in the United States
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