Customer Care - Technical Support Specialist

As a Customer Support / Care Experience Specialist, you will primarily be responsible for answering incoming calls regarding the usage of technical products. The ideal candidate will be passionate about creating a positive customer experience in a team-oriented environment.

• Interact with customers via telephone, email, or online chat to provide support and information on products / services
• Ensures that appropriate actions are taken to resolve customer problems and concerns
• Capture insights from customer interactions to identify trends and emerging issues
• Report process issues that require updates or adjusting
• Engage in ongoing training for a comprehensive understanding of all company products and features

• Minimum of 1-2 years of recent tech support experience (Mac and Windows preferred)
• Ability to learn quickly and then help train or teach others
• Ability to explain technical topics to all audiences
• Excellent written and verbal communication skills
• Patience, empathy, and a positive mindset
• Experience with API development and integration with third-party services, a nice to have

• Competitive salary and performance bonus
• Equity
• 5% matching 401(k) Plan
• In-office free lunches and unlimited snacks