Tucson, AZ - Business Operations - AZDES - DBME - Customer Service Representative

Join Our Team as a Customer Service Representative in Sunny Tucson, AZ!

Are you ready to embark on a rewarding career in the vibrant city of Tucson, Arizona? Known for its beautiful desert landscapes and sunny weather, Tucson offers a unique blend of cultural richness and modern amenities. Join us and be a part of a dynamic team dedicated to excellent customer service.

As a Customer Service Representative, you will interact with customers to provide information about our products and services, resolve complaints, and ensure customer satisfaction. This role involves both telephone and in-person communication, offering a variety of challenges and opportunities to enhance your customer service skills.

• Confer with customers to provide information, take orders, and resolve complaints.
• Provide services such as licenses, registrations, and program eligibility information.
• Maintain accurate records of customer interactions and transactions.
• Resolve billing issues and perform necessary adjustments.
• Refer unresolved issues to appropriate departments for further investigation.
• Calculate service charges and handle billing arrangements.
• Communicate with customers regarding inquiries and claim investigations.

• High School diploma or equivalent.
• Security clearance.
• Customer service experience.
• Ability to follow established guidelines.
• Strong problem-solving skills for handling difficult customer complaints.

• Bilingual abilities are a plus.

• Knowledge of customer service principles and practices.
• Proficient in English language and clerical tasks.
• Excellent active listening and speaking skills.
• Service-oriented with a focus on helping others.
• Strong reading comprehension and critical thinking skills.

Ready to make a difference? Apply now to join our team and start your journey in Tucson, AZ!