Service BDC Representative Tucson Subaru

Tucson Subaru
, a well-known dealership located on N Oracle Rd., has an exciting opportunity for an individual looking to build a long-term career in the automotive industry. We are seeking a Service BDC Representative for immediate hire. Our dealership is consistently one of the top-performing Subaru dealerships in the nation!

In this role, you will serve as the first point of contact for our service customers, helping schedule appointments, answer service-related questions, provide updates, and deliver an exceptional customer experience. The ideal candidate will have strong communication skills, excellent phone etiquette, and a passion for helping customers.

• Answer inbound calls and online inquiries related to vehicle service and maintenance
• Schedule, confirm, and manage service appointments
• Follow up with customers regarding recommended maintenance and declined services
• Communicate service updates and assist customers with service-related questions
• Perform outbound customer retention calls and appointment reminders
• Maintain accurate customer records and update information in dealership systems
• Support service advisors and the service department to ensure a smooth customer experience
• Assist with customer satisfaction follow-up and service campaigns

• Competitive hourly wage plus potential bonuses

In addition to competitive pay, our benefits are designed to support you and your family...

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

• Previous customer service, call center, BDC, hospitality, or administrative experience preferred
• Strong verbal and written communication skills
• Comfortable handling a high volume of inbound and outbound calls
• Strong organizational and multitasking abilities
• Basic computer and data entry skills
• Positive attitude and commitment to delivering exceptional customer service

Corporate Hiring Requirements:
Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.