Supervisor, Customer Serv PHC

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership.

• Supervision of staff
• Training of all Customer Service staff
• Monitors the flow of orders to and from the Customer Service Department
• Handles escalated situations with patients/customers or Referral Sources
• Processing of payroll for the department
• Recruitment, hiring, discipline, and supervision of the department
• Evaluations of the Customer Service Department
• Monitoring the number of incoming phone calls to determine if support is necessary
• Evaluation and recommendation of process improvement for the department

• High School Diploma or General Education Degree (GED) Required
• Associate'sDegree Preferred

• 3-5 years of experience in healthcare Preferred
• Previous Supervisory experience Preferred

• read and analyze documents such as prescriptions, chart notes, etc.
• prioritize and plan activities for subordinates and delegate appropriately
• multitasking
• follow up on outstanding projects and tasks

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

EEO is The Law -  for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes.

AA/EOE, M/F/Disabled/Veterans