Library Services Associate III, Arizona Health Sciences Library

Library Services Associate III, Arizona Health Sciences Library Position Highlights

The University of Arizona Health Sciences Library invites you to apply to the position of Library Services Associate III.

The Library Services Associate (LSA) provides excellent customer service in coordinating activities at the Health Sciences Library service site for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the library. The LSA assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Health Sciences Library.

Other primary responsibilities include managing and coordinating the work of student employees. They may also serve on both departmental and library-wide projects and assignments.

As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

For more information about working at the University of Arizona and relocations services, please .

• Provides in-person and virtual
  reference, technology, and circulation support, including locating library
  resources, negotiating overdue accounts and answering billing collections
  questions, troubleshooting computers and other technology, and making informed
  decisions to resolve public service desk issues.
• Supports efforts
  to create an environment conducive for study, meetings, and collaboration
  (i.e., academic and scholarly endeavors) by enforcing compliance with the
  Libraries Code of Conduct policies and through application of other pertinent
  Libraries and University policies and procedures.
• Acts as a liaison
  with University Police Department (in regard to reporting criminal activity or
  emergency situations), Campus and Library Facilities (in regard to building
  problems), Library Systems (in regard to library equipment problems), and as
  needed Risk Management (in regard to reporting incidents) during evening and
  weekend hours.
• Keeps informed of
  departmental regulations, policies, and procedures.
• Manages and directs the work of
  multiple student employees. Responsible
  for hiring and ensuring training, structure and support is provided to students
  working at HSL, meeting the changing expectations of service.
• Collaborates with UAL student training
  coordinators to create and/or adapt training modules to work efficiently and
  effectively to accomplish HSL service objectives.
• Responsible for accurately
  searching incoming Interlibrary Loan requests, facilitating customer access to
  materials owned and not owned by the University of Arizona Libraries. Utilizes
  Alma/Rapido/ILLiad (interlibrary loan and document delivery management
  software), the UA Library Primo VE discovery interface, and a variety of UA online databases (e.g., First Search, Pro Quest,
  IEEE Xplore, Science Direct).
• Supports the
  ongoing collection, management and analysis of departmental and library use and
  needs assessment data including data required for departmental and library
  projects, strategic planning, and continual service improvement.
• The
  UA Libraries support the UA's strategic initiatives designed to create a
  welcoming environment for all faculty, staff, and students. The LSA is expected
  to support related strategic efforts in the department and Libraries.
• Other duties as assigned.

• Skills in the
  application supervisory practices, principles and techniques.
• Excellent
  customer service skills, including the ability to collaborate with peers to
  meet customers' needs and ensure customer satisfaction.
• Evidence of the use of good judgment and
  solid analytical and problem-solving skills, including the ability to think
  holistically and…