Library Services Digital Content Specialist

Position Title

Library Services Digital Content Specialist

req
24834

UA Library Administration ADM

University Libraries

Main Campus

Tucson, AZ USA

The University of Arizona's Libraries invites you to apply to the role of Library Services Digital Content Specialist. The Library Services Digital Content Specialist develops and sustains a user-centered and empathy-driven content strategy for the University of Arizona Libraries. They guide the creation, delivery, and governance of content that provides access to the Libraries' services, spaces, and collections. They also engage students, faculty, and staff at the University of Arizona and partner with them to create, assess, and strategize content on multiple library service platforms.

Additionally, they will conduct user research with students, instructors, and researchers to evaluate the Libraries' user experience and inform improvements of library services.

Applicants must be currently authorized to work in the United States

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please .

CHARACTERISTIC DUTIES

Library Services Engagement:

• Engage with patrons and stakeholders in their use of library services and resources.
• Collaborate with librarians and specialists to design and enhance content and services delivery, and user experience.

Design Content to facilitate library access and discovery:

• Coordinate, create, revise, and publish web content that is user-friendly, inclusive, and accessible.
• Design the information architecture and microcopy for the Libraries' websites and service platforms.
• Analyze and audit content on the Libraries' websites and service platforms to evaluate content improvements.
• Monitor and analyze web analytics and usage data to inform content strategy and to identify gaps in library services.
• Train librarians, specialists, and other content managers on workflows, analytics, and writing for the user experience.
• Partner with website developers to implement content changes based on user feedback and support the content organization and its delivery to the user.

Develop and sustain a content strategy for library services:

• Develop and sustain content for accuracy and alignment to the Libraries' mission and goals across the Libraries' websites and service platforms.
• Assess and contribute to improving content workflows, decision making, success measures, and other processes.
• Assist in creating and maintaining content guidelines to ensure the quality, consistency, and efficiency of the Libraries' web content operations.
• Lead the Web Strategy Group (WSG) as a core member to support website operations.

Management, mentorship, and campus engagement:

• Supervise student workers and mentor UX team members.
• Sustain UX operations by managing internal projects, facilitating working meetings, and documenting UX methods and best practices.
• Participate in strategic projects for the university that require content strategy expertise, including the UX@UA campus learning community.
• Curate UX and content strategy resources through the Libraries' outreach channels such as The UX Cookbook and uxEd.

Gather input from users and stakeholders to assess library services and policies:

• Recruit and engage UA students, faculty, staff, and community members to participate in the Libraries' user research, including user interviews, usability testing, card sorting, and contextual inquiries.
• Gather and implement stakeholder feedback through interviews and consultation.
• Present recommendations to stakeholders based on research findings.
• Other duties as assigned.

This job posting reflects the general nature and level of work expected of the selected…