Bilingual Program Coordinator, Schools

Program Coordinators support the YOTO student’s effort to graduate high school by engaging youth in YOTO services to help reduce barriers to high school graduation and encourage their continued success. YOTO support services include connection to basic needs items and YOTO's financial assistance programs but may also include post-secondary planning and community committee work. Additionally, the Program Coordinator is responsible for recruitment, retention, onboarding/orientation, and on-going communication with School Liaisons who serve as the link between Youth On Their Own (YOTO) and the student.

The Program Coordinator conducts outreach to community partners to assist students in referrals back to community agencies.

• Travel to and meet with, and build relationships with School Liaisons, school staff and student participants at their school on a regular basis.
• Assess student applications quickly and accurately to determine program eligibility.
• Maintain a caseload of up to 300 assigned students, schools, and liaisons efficiently. This includes, but is not limited to:
  • Build relationships with schools by engaging with YOTO Liaisons and other school staff, regularly check in, and build a common understanding of YOTO at the school site.
  • Respond to questions from YOTO Liaisons and student participants quickly and professionally.
  • Coordinate services in a timely manner for students (track requests, ensure students receive requests, etc.).
  • Accept and process student applications, academic stipends and other financial assistance payments.
  • Recruit School Liaisons in schools where there is no Liaison by working with appropriate school personnel at the school site.
  • Create and conduct educational sessions with new and returning School Liaisons.
  • Keep administrative records (case notes, tracking youth service requests, etc.) organized.
• Meet metrics delineated by the Program Manager, Schools related to program targets, school visits, liaison contacts, and student engagement and success.
• Present to other appropriate organizations information about the YOTO program to ensure the community is aware of the program and can make referrals of youth experiencing homelessness when appropriate. This may include, but is not limited to:
  • Conduct outreach to other appropriate community agencies and government departments to increase referrals of eligible youth to the YOTO Program.
  • Represent YOTO at tabling events, speaking events, resource fairs, community events, and organization fundraising events.
• Represent YOTO in a professional manner and present information congruent with organizational policies and procedures.

• Meet with School Liaisons and Student Participants at their school as needed for topics related to College & Career.
• Respond to questions from School Liaisons and Student Participants, as well as be able to anticipate guidance and mentoring needs, in terms of post-secondary success (college and career), as needed; support students with filling out, or reviewing, their FAFSA applications if needed.
• Help translate youth facing materials to Spanish to increase access to services and provide YOTO services navigation and guidance in Spanish for Spanish-speaking youth.

• Provide coverage for the student drop-in center (Mini Mall) when needed.
• Address needs and answer questions from student participant drop-ins, youth drop-ins, and community members inquiring about YOTO services.
• Create a safe and welcoming space for all students and community members by implementing trauma-informed practices, being at all-times LGBTQ+ inclusive, being culturally aware and sensitive, and acknowledging the diverse experiences of those in the Mini Mall.