Associate Service Engineer Pump Systems

Overview

The Associate Service Engineer provides technical support via telephone or computer and leads improvement initiatives related to the hardware, software and/or communications on all components of Rain Bird Pump Systems, Central Control software, and other advanced irrigation products. This role involves a combination of remote diagnostics, technical project work, customer support, and in‑person training delivery.

• Provide high quality technical phone support to customers, distributors, and field personnel.
• Conduct thorough root cause analysis of issues and implement corrective actions.
• Identify, document, and execute quality improvement and process improvement projects, including development of technical training material.
• Complete assigned projects and report summaries of work completion to management.
• Ensure all phone support and projects meet Service Level Agreement (SLA) requirements.
• Diagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.).
• Remotely support technicians during installation, maintenance, or repair projects.
• Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.
• Track, report, and follow-up on product and technical issues using established processes.
• Participate one week at a time, approximately once per quarter, in the 24/7 on‑call phone support rotation.
• Travel up to 10% for field service support and relationship outreach with customers, distributors, and contractors.

• BS Degree in Engineering or technical field.
• Strong hardware and software troubleshooting skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work collaboratively with co‑located and remotely located colleagues.
• Understanding of integrated mechanical and electrical systems.

• Fluency in Spanish or other foreign language(s).
• 3+ years of relevant experience.
• MS Degree in Engineering or technical field.
• Direct customer service and technical support experience.
• Experience with programming, including Programmable Logic Controller code.
• Irrigation and golf course service and Irrigation Central Control programming experience.
• Background in electrical or mechanical engineering.
• Experience with personnel management and project management.

Rain Bird is an Equal Opportunity Employer.