MRO Production System Support Specialist

Overview

MHI RJ Aviation Group (MHIRJ) is the merging of Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry.

We’re hiring an MRO Production System Support Specialist to help drive our continued success!

• Manage, audit and support system master data to maintain accurate associations and ERP synchronization
• Support asset and service request projects by ensuring accurate data creation and association
• Collaborate with cross-functional teams to facilitate approvals and implement master data changes
• Liaise with IT or ERP vendors to support system enhancements
• Support end user issues resolution, documentation and ticket creation
• Provide training in end users system processes, new release functions and best practices
• Assist in system upgrades, testing, and process improvement projects
• Perform regular audits and data quality checks to identify and resolve discrepancies or duplicates
• Develop user-friendly tools, queries, and templates to help users extract and interpret data from the ERP system
• Other duties as assigned

• Associate’s degree in Information Systems, Aviation Management, Engineering, Business, or a related field
• Strong knowledge of MRO processes, including maintenance planning, materials, and labor tracking
• Advanced Excel skills and familiarity with data extraction
• Strong attention to detail and commitment to data accuracy
• Good communication and interpersonal skills, with the ability to support and train non-technical users

• 3+ years of experience in ERP or Production systems administration, preferably within the aviation MRO sector
• Experience with configuration management or task card data in MRO systems
• Understanding of EASA/FAA maintenance data documentation and compliance requirements
• Familiarity with data governance frameworks or master data management (MDM) principles
• Experience with change control processes and data migration projects

At MHIRJ, we recognize and value your contributions to our One Unified Team. We live by our values and embody our behaviors which drive our success. Take flight with a team that shares your passion and supports your journey. If your experience aligns with the qualifications for this role, we encourage you to apply – we’d like to hear from you!

We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.

• Comprehensive medical, dental, vision and prescription coverage
• Flexible Spending and Health Savings Accounts
• Company paid life insurance and short-term disability
• Annual wellness incentives up to $750
• Employee assistance program
• 401K with 7% company match
• Annual bonus plan
• Paid vacation, sick time, and holidays

We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

We do not currently provide sponsorship to work in the United States. All applicants for U.S. jobs must be a United States citizen or be authorized to work in the United States.