Promoter Representative

About the Position

• PART-TIME
• VARIABLE
  
  SCHEDULE:
  
  6-12 hours per week
• EXPECTED PAY RANGE: $20-25, depending on experience.

The Promoter Representative will play a crucial role in supporting the planning and execution of events. This position is responsible for ensuring the seamless operation of artist hospitality and providing technical support for events on behalf of Relentless Beats.

In addition to production and hospitality support, this position acts as a liaison between the artist, venue and promoter day of event. This position is an essential position within the production department, ensuring all operations needs are communicated and met between the parties involved while onsite.

The ideal candidate will have a passion for music, excellent communication skills, and the ability to thrive in a fast‑paced environment.

• Reviews advance documentation to understand the artist’s needs and expectations.
• Gathers and sources any equipment needed from the Relentless Beats office or production vendors.
• Shops hospitality riders as approved by the appropriate Manager. Follows‑up in advance to problem‑solve where issues procuring items arise.
• Sets up artist’s dressing room and coordinate with venue staff for additional hospitality needs.
• Serves as the main point of contact for artist’s teams on the night of a show; ensures they arrive at the venue in a timely manner; provides assistance where needed.
• Maintains areas such as the side stage and dressing rooms clear of any person without proper credentials; collaborates with security personnel as needed.
• Set up technical equipment including, but not limited to CDJs, mixers and troubleshoot during event, as needed.
• Assists with the run‑of‑show, ensuring support acts are on time for their set start and end times.
• Interacts with artists and their team, customers and the public via email, chat/text message, and in person to provide support and information.
• Communicate with onsite box office team to ensure artist guests are accommodated.
• Fields artist questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate team member.
• Ensures that appropriate actions are taken to resolve artists’ problems and/or concerns.
• Maintains detailed records related to events and artist’s needs, requests, inquiries, complaints, or comments.
• Understands safety requirements; takes action to establish and maintain a safe workplace.
• Attends required trainings and meetings.
• Participates in assigned and voluntary on‑going professional development activities.
• Performs other duties as assigned.

• Strong time management skills
• Excellent interpersonal, written and verbal communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace and Slack.
• Highly motivated to contribute to an atmosphere in which people work together with.
• Enthusiasm and efficacy to produce outstanding results.
• Lead by example; effective in working with and through others
• Sound ethical judgment and critical thinking abilities.
• Ability to meet deadlines and manage heavy workloads, providing visibility into the workflow
• Strong advocate of rapid development, process improvement and organizational growth
• Proven ability to build and maintain relationships.
• Strong organizational and time management skills.
• Ability to work well under pressure and handle multiple projects simultaneously.
• Sharp listening skills and empathetic outlook.
• Command a high attention to detail.
• Experience with project management software, such as Monday.
• Strong problem‑solving skills and ability to think creatively to find solutions.

• High school diploma or equivalent required.
• Customer Service experience required.
• 1+ years of work experience in live entertainment production or technical positions.
• Understanding of DJ backline equipment.

The team members in this position is required to work at the Relentless Beats downtown Phoenix corporate office. In addition, regular travel to shows and events sites is required. Evening and weekend work is required.

• May experience drastic…