Table Games Director

Under direct supervision of the General Manager, responsible for the oversight and management of the Table Games and Poker Operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Monitors and oversees Table Games and Poker operations including guest relations to successfully achieve a cost effective and profitable department.
• Ensures team member/guest compliance and conforms to regulatory, departmental, and casino policies and procedures for efficient gaming operations.
• Responsible for reviewing work schedules, payroll, and evaluations for all Table Games and Poker team members.
• Responsible for working with surveillance and security of Table Games and Poker.
• Designs and maintains the proper security measures against cheating, external and internal, scams, illegal gambling devices, card counters, etc.
• Oversees the drop win to monitor for unusual fluctuations.
• Oversees the Table Games Dealer school.
• Creates and monitors marketing promotions in conjunction with the Marketing department.
• Evaluates and monitors ongoing promotions to determine their effectiveness.
• Demonstrate Desert Diamond Casino “On Brand” behaviors towards team members & guests at all times.
• Model the company standards and lead by example.
• Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
• Ensures an open atmosphere that promotes skill enhancement.
• Responsible for annual forecasting and budgeting process.
• Establishes and implements Table Games and Poker Internal Controls, Policies and Procedures, training manuals, and job descriptions in conjunction the with Human Resource department.
• Raises or lowers table limits to suit casino needs.
• Performs duties of subordinates as needed in the supervisor capacity.
• Ensures team member awareness of Internal Controls.
• Ensures Casino, and Departmental Policies, and Procedures are followed.
• Greets and maintains a friendly and inviting atmosphere.
• Increases department’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, disciplining, and termination of employees as needed.
• Prepares and holds bi-monthly team member meetings.
• Ensures supplies are readily available.
• Contributes to a team effort and accomplishes related results as required.
• Reviews the hold percent for reasonableness.
• Performs other duties as required.

Bachelor’s degree plus seven (7) years of experience in the administration and management of casino operations of Table Games; or equivalent combination of experience and education. Poker operations experience preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

• Knowledge of all table games authorized in Arizona
• Knowledge of principles and practices of public relations and customer service.
• Knowledge of problem solving techniques.
• Knowledge of implementing new games.
• Knowledge of procedures and Casino floor operations.
• Knowledge of card games dealing.
• Knowledge of management techniques.
• Knowledge of security, surveillance and fraud detection techniques.
• Ability to supervise.
• Ability to develop budgets and monitor expenses.
• Ability to supervise and train team members, to include organizing, prioritizing, and scheduling work assignments.
• Ability to investigate and analyze information and to draw conclusions.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to run a department.
• Ability to multi-task efficiently.
• Skill in customer service, human relations and supervision of assigned staff.
• Ability to apply basic mathematical skills.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Skill in organizing resources and establishing priorities.
• Skill in the use of personal computers and related software applications.
• Ability to foster a cooperative work environment.
• Ability to…