Table Games Assistant Shift Manager

Under general supervision of the Table Games Shift Manager, oversees daily Table Game and Poker operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Practices outstanding guest service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
• Develops and ensures the maintenance of policies and processes for supporting all Table Games training
• Assists the Table Games Shift Manager to ensure Casino, and Departmental Policies, and Procedures are followed
• Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
• Assists the Table Games Shift Manager to oversee the day-to-day Table Games and Poker operations including managing labor costs, table limits and game mix to successfully achieve a cost effective and profitable department
• Greets guests and maintains a friendly and inviting atmosphere
• Reviews daily and weekly schedules for Table Games and Poker
• Works with the Table Games Shift Manager in evaluating and coaching all dealers and supervisors to increase skill level
• Works with the Table Games Shift Manager to ensure dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the dealers to accomplish this goal
• Ensures an open atmosphere that promotes skill enhancement
• Must be able to accurately identify the value of a guest based on the guest’s play
• Must be able to identify guests whose play may be developed further and assist in that development by effective communication with Table Games management and other departments by taking an active role in extending Outstanding Guest Service to that guest
• Must utilize basic strategy and warning signs of advantage play to either identify the possibility of an advantage player, or accurately rule out a guest as an advantage player
• Works with Surveillance in detecting and taking action against cheating, fraud and other disruptions as company policy dictates
• Estimates win/loss of a shift
• Safeguards casino assets; to include cards, dice, gaming chips, etc.
• Ensures supplies are readily available
• Performs duties of subordinates as needed in the supervisor capacity
• Assists the Table Games Shift Manager to take disciplinary action when necessary, towards Table Games Pit Managers, Poker Floor Supervisors, and Dealers
• Reviews the hold percent for reasonableness
• Performs other duties as required

High school diploma or GED; five (5) years’ experience in Table Games operations, including two (2) years’ experience in the role of Table Games Pit Manager. Must be 18 years of age. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

• Must have knowledge of Poker operations and knowledge of all Table Games offered on property
• Ability to practice the principles of public relations and outstanding guest service
• Extensive knowledge of, and ability to deal, all table games offered by TOGE
• Extensive and complete knowledge of Internal Controls
• Knowledge of procedures and Casino floor operations
• Knowledge of Blackjack, Three Card Poker, Fortune Pai Gow, Ultimate Texas Hold-em, and future games to be offered by the Enterprise card games
• General knowledge of the poker room operations including dealing the games Texas Hold-em, Seven Card Stud, Omaha and Omaha Hi Lo
• Extensive…