Temporary Solution Specialist

Join to apply for the Temporary Solution Specialist role at Tucson Federal Credit Union
.

JOB TITLE: Solutions Specialist
REPORTS TO: Solutions Manager
SUPERVISES: None
EXEMPTION STATUS: Non-exempt
DURATION OF TEMPORARY EMPLOYMENT: 90 days
STARTING HOURLY RATE: $21.00

Primary Function: Protect the assets of the credit union by building professional relationships with past due members to facilitate the prompt collection of delinquent accounts. Prepare necessary documentation and/or initiate legal actions that maximize recoveries.

• The timely collection and follow-up of delinquent accounts to mitigate losses.
• Adhere to the Fair Debt Collection Practices Act and Bankruptcy regulations.
• Provide first line of support by answering collection related questions from frontline staff and members.
• Thoroughly analyze each situation and offer solutions when applicable to help mitigate continued loss risk.
• Locate and secure collateral in a timely and lawful manner.
• Follow established delinquent account collection guidelines.
• Document all actions taken on delinquent accounts by documenting the collection system in clear, thorough, and concise manner.
• Respond to specific requests from the Solution Coordinator Supervisor, Director of Lending & Solutions and the VP of Lending & Solutions.
• Strict adherence to TFCU’s attendance and punctuality policy.

• Make verbal or written contact with members who have delinquent accounts; analyze information to determine appropriate course of action to maximize recovery.
• Conduct full account research to identify accounts delinquent due to accounting errors including but not limited to administrative errors, posting errors, and payroll problems; take corrective action as needed.
• Prepare any payments received for appropriate account credit or posting. Transfer funds to delinquent loans as needed and allowed.
• Monitor accounts for level of deficiency and follow established procedures; issue final demand letter, skip trace vehicle, and initiate repossession orders as authorized by Solution Coordinator Supervisor.
• In conjunction with the Solution Coordinator Supervisor, review accounts to be recommended for charge-off, repossession, or referral to attorney; keep Solution Coordinator Supervisor and Director of Lending and Solutions informed of difficult or unusual accounts.
• Initiate coverage from credit union’s carrier (CPI) if needed; monitor skip trace initiated by insurance company for any missing vehicles.
• Adhere to account security and privacy regulations when determining release of information to third parties such as outside collections agencies, attorneys, etc.
• Continually monitor current accounts with past due tendencies to ensure payment is received in a timely manner.
• Perform other related duties as required or needed.

• A basic knowledge of consumer and commercial lending.
• A working knowledge of collection practices such as skip tracing and repossession.
• Ability to maintain confidentiality.
• A familiarity with the Bankruptcy Code.
• A working knowledge of credit union operations, policies, and procedures.
• Outstanding negotiation, communication, and listening skills.
• Strong analytical skills, conflict resolution skills and problem-solving skills.

Level 1 - Specialist

• Experience:
  
  Requires 1 year of collections-related experience, with a focus on mid-stage delinquency.
• Education/Training: A high school diploma or GED is preferred. Must have a beginning level of training in Microsoft Word, Excel, and Outlook.
• Knowledge:
  Possesses basic knowledge of consumer and commercial collections and general lending.
• Courses:
  Must complete BVS courses 801, 116, and 180 upon entry into the position.

Level 2 - Generalist

• Experience:
  
  Requires 3 years of collections-related experience. This level involves working with later-stage delinquency, including skip tracing, door knocks, repossessions, and charge-offs.
• Education/Training: A high school diploma or GED is preferred. Requires an intermediate level of training in Microsoft Word, Excel, and Outlook.
• Knowledge:
  Possesses intermediate knowledge of consumer and commercial collections and…