Client Care Specialist; Branch Teller

Client Care Specialist (Branch Teller)

Location:

Tucson, AZ

As a Client Care Specialist you will provide high‑level client service, process transactions, and support banking operations while maintaining compliance and promoting cross‑selling opportunities.

• Accurately and efficiently process transactions, respond to client inquiries or requests with resourceful, client‑centric communication, focusing on assisting, researching, and resolving inquiries with professionalism, precision, and care.
• Accept ownership of issues through resolution of all client inquiries in person or via telephone, email, and written correspondence, and follow up as needed; respond to clients based on urgency of time‑critical situations and escalated issues to engage appropriate internal resources in a timely manner.
• Meet or exceed service‑level standards, including customer service, turnaround time, cross‑selling goals, risk management, regulatory compliance, audit soundness, productivity, and efficiency; adhere to client verification procedures to validate or verify the identity of clients before releasing information or assisting with transactions.
• Provide support ranging from general navigation to in‑depth technical interfaces.

• 1+ years of related experience in customer service, branch banking operations, treasury management service, or a similar field.
• High school diploma required.
• Entry‑level knowledge of general banking, loans, treasury management, and other commercial banking products and services.
• Entry‑level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and best practices.
• Experience working in a call center or cash handling preferred.
• Advanced speaking and writing communication skills.

We offer competitive salaries, ownership stake in the company, medical and dental insurance, time off, a generous 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. These benefits support your growth and well‑being while allowing you to gain valuable hands‑on experience in how successful companies operate and manage their finances.

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Community banks such as Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; the bank is a member of the FDIC. Ameri Home Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment opportunity and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity, or genetic information. The bank commits to providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation to complete the application process or an alternative method of applying, please email  or call 602‑386‑2488 and state the nature of your accessibility issue.

We will only respond to inquiries concerning a reasonable accommodation in the application process.