Eligibility Specialist Senior; Eligibility Interviewer Lead

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME)

Family Assistance Administration (FAA)

4760 South Park Avenue, Tucson Arizona 85714

Salary: $21.4308 hourly

Grade: 19

Closing Date:
October 14, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov. This position is an in office position.

• Primarily serves as a mentor, lead, or coach to lower-level staff. Employees in this class may conduct initial and ongoing eligibility determinations that require advanced program knowledge.
• Prepares for regional and state reviews and audits by identifying problematic areas. Documents data and information gathered and compares findings with established guidelines of the eligibility programs.
• Provides technical support to ensure staff is in compliance with eligibility rules, policies, standards, and processes.
• Compiles data for huddle boards, attends and participates in local office meetings and work groups, and communicates updates as directed.

Knowledge in:

• Federal, State, and agency statutes, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and related case administrative techniques.
• Policies, procedures, and programs of the department applicable to the area of assignment.
• Program services used to conduct quality control reviews.
• Automated systems and software.
• Mathematical computation.
• Interviewing and assessment techniques.
• Community resources; customer service practices.

Skill in:

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.

Ability to:

• Evaluate and make appropriate decisions (or determinations).
• Resolve program relates issues.
• Provide technical assistance to staff.
• Detect and evaluate potential fraudulent situations.
• Access, maintain, review, and interpret database information.
• Compile and present program information.
• Lead, direct, and train other eligibility staff.
• Establish and maintain effective working relationships.
• Explain program benefits, requirements, procedures, and complex rules and programs so they Can be understood by people of diverse socio-economic and cultural backgrounds.
• Work in a fast paced call center environment and adapt to changing priorities and responsibilities.

The ideal candidate for this position will have:

• Two years of experience as an Eligibility Interviewer with FAA.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• Affordable medical, dental,…