Care Navigator

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

The Care Navigator will play a key role in supporting individuals living with dementia. This position involves conducting phone and in-home assessments with patients and families to determine eligibility for government-funded programs. Once members are enrolled, the Care Navigator will maintain ongoing engagement by completing monthly phone check-ins to ensure continued support and address any questions or needs.

This role requires excellent communication skills, attention to detail, and the ability to build trust with members. The Care Navigator will work independently while adhering to compliance standards and program guidelines.

• Perform comprehensive in-home assessments for individuals living with dementia
• Perform monthly phone check-ins for individuals enrolled in the program
• Self-schedule assessments and phone check-ins
• Provide individuals with care plans and supporting resources as applicable
• Document results of assessments and monthly check-ins in compliance with Federal/State Regulations, program rules, and contract requirements
• Submit invoices for assessments and check-ins completed
• Effective written and verbal communicator
• Comply with applicable legal requirements, standards, policies, and procedures
• Complete any required training relevant to job
• Bilingual preferred in various locations

• 1 year of previous experience working with individuals living with dementia or similar diagnoses preferred
• 20 hours of CMS required training/experience with dementia care (can provide upon hire)
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel.

Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• 401(k) Retirement plan & company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to…