Behavioral Health Technician​/CHR

Behavioral Health Technician

Embraces and embodies Tucson Indian Center's (TIC) Identity Document's Mission, Purpose and Vision Statements;
Core Values;
Guiding Principles and Strategic Goals. The incumbent is responsible for providing dedicated, culturally competent, self-motivated, and compassionate Behavioral Health Technician services to the TIC patients. This position requires maintaining active BHT certification in the State of Arizona and collaborating closely with our outpatient integrated treatment center team.

Assessment Services:

The Behavioral Health Technician (BHT) will serve as the primary person to provide patient assessments and assure behavioral health patient intakes are completed for the Behavioral Health Providers. The BHT ensures individuals are assessed in a timely and professional manner that meets quality standards for all entities that provide oversight and/or funding at TIC, including T/RBHA (as applicable) and licensing entities.

Case Management Services:

Serves as a member of a multi-disciplinary patient care team for TIC'S Behavioral Health Program. The BHT provides case management services that support the treatment goals of the patients care plan. The BHT represents the company professionally and positively to enhance and promote the core values and mission of TIC, always exercising utmost discretion, diplomacy and tact in customer transactions. The BHT reports directly to the Practice Manager.

CHR Services:

Provides Community Health Representative (CHR) services, especially in the area of behavioral health. CHR services include patient education, referrals, case management, and outreach.

Essential Functions:

Assessment Services:

• Provides assessments of individuals who participate in the Behavioral Health treatment program, utilizing all required forms and assuring quality of care.
• Provides behavioral health assessments that meet AHCCCS and other insurance and regulating entities' content and appointment time requirements.
• Follows DSM-V criteria in making preliminary diagnosis.
• Reviews intake information for completeness and follows-up on needed changes or additions.
• Consults with Behavioral Health Providers on referrals for patient needs to support assessment services, including but not limited to:
  Assistance with referrals to job search for patients; basic needs such as food and shelter; scheduling patient transportation for appointments, and appointment reminders and missed appointment follow-up.
• Collaborates with other TIC Providers and staff where there is an interchange of patients, to establish patterns of cooperative efforts and to facilitate patient care and follow-up.
• Provides patient services in an appropriate, efficient, expeditious, and professional manner.
• Provides for preventive behavioral health and health promotion and disease prevention education activities to individuals, groups and families.
• Provides excellent communication skills to patients, agency staff, and external personnel to meet departmental and service goals including answering program informational phone calls.
• Proactively seeks resolution to program/service challenges.

Provides accurate and timely documentation, billing, and program audit support.

• Documents all patient services using the Electronic Health Record (EHR) and maintains accurate and timely patient case records in accordance with state licensing, T/RBHA (as applicable), insurance, departmental directives, and agency billing/record-keeping requirements.
• Submits accurate encounters to billing within required time frames.
• Provides support to Providers with completing closures and updating demographics, as required by insurance and/or T/RBHA (as applicable).
• Provides support with preparing charts for audits and surveys.

Actively participates in case staffing meetings and peer review sessions.

• Provides peer consultation in case staffing, assuring quality assurance, and as necessary reports to referring representatives on patient progress.
• Comes prepared for case staffing or peer review sessions.
• Utilizes case staffing to assure that patients receive services in an appropriate, efficient, expeditious, and professional manner.
• Completes case staffing documentation and files appropriately.
• Completes peer reviews, if requested by management.

Collaborates with the care team and other internal and external health care providers for shared patients to facilitate patient care and follow-up, while promoting the healthcare home mission in all aspects of service delivery.

• Ensure…