Patient Access Services Financial Specialist

Primary City/State:
Tucson, Arizona Department Name:

Work Shift:

Day Job Category:
Revenue Cycle

Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative in Tucson, AZ, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Where You’ll Work:
Tucson is more than just a city—it’s a vibrant tapestry of culture, nature, and history. With over 350 days of sunshine a year, a thriving arts scene, world-renowned cuisine, and easy access to some of the most stunning desert landscapes in the Southwest, Tucson offers a unique blend of urban charm and outdoor adventure.

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans,  protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Associate's Degree with a focus in social work, healthcare administration or finance, along with 3 years of experience in a hospital registration/financial services setting is required!

2 Openings! Acute Patient Access Training (first 4 weeks):
Monday
- Friday standard business hours. Enjoy a flat rate $1/hour weekend and 18%-night shift differential when applicable.

Schedule:

Monday
- Friday 8:00am to 4:30pm; this is at Orange Grove (1891 W. Orange Grove Rd.) Monday
- Friday 9:00am to 5:30pm; this is at North Campus (3838 N. Campell Ave., Building
1) Both locations require a Saturday rotation every 12 weeks, mandatory New Year's Shift and holiday rotation.

This position is responsible for providing personalized coordination, clarification and communication of all financial aspects of care continuum, including insurance and authorization verification, registration, financial counseling and claims research for Oncology. This position partners with the clinical care team to determine financial impact for the patient and serves as the primary contact for any financial questions related to a patient’s care across the entire continuum of their treatment, ensuring a seamless experience for the patient and their family.