Office Associate

SUMMARY This position is responsible for fostering and maintaining excellent customer service. Check in and check out patients, schedule appointments, create and update patient records and insurance information. Answer and route phone calls accurately and in a professional manner. Complete insurance verification timely, submit self-pay requests and reconcile payment collection daily.

ESSENTIAL FUNCTIONS Greets internal and external customers in a professional manner. Answer and screens telephone calls, takes messages and communicates urgent matters with clinical staff

Ensures timely patient check-in and check-out, schedules patient appointments. Handles cash, patient payments, copays, and daily cash outs Communicates and addresses delays with patient appointments. Assists and/or escalates difficult patient concerns and issues

Updates all required patient information in the electronic health record to include patient demographics, insurance and PCP Performs clerical and data entry duties with varying degrees of complexity, respective to the needs of the department (Behavioral Health, Primary Care, Rehab and Specialty). This includes forms and basic letters. Prioritizes daily tasks and research pertinent data information needed to complete daily work assignments

Knowledge of insurance plans, ability to obtain insurance verifications using various methods and initiate prior authorizations as needed

Process internal and external referrals

Perform other duties as required and assigned KNOWLEDGE,

SKILLS AND ABILITIES

Proficiency in touch-typing with minimal errors:
Ability to perform basic computer competency skills in various software applications

Proficiency in Practice Management System;
Ability to enter or retrieve data from electronic health record

Proficiency in Microsoft Office Suite and relevant software skills

Knowledge of scheduling (i.e., understand schedule parameters, required time intervals and patient needs)
Knowledge of health insurance and insurance verification process

Ability to multitask and prioritize in a busy office environment with multiple interruptions and prioritize multiple assignments and tasks. Must be detailed oriented

Ability to communicate effectively in person, telephonically and in writing with patients, families and all levels of clinical staff

Ability to maintain confidentiality of patient, personnel, and corporate data Ability to handle large volume of telephone calls, including the ability to take messages, provide accurate information and route calls appropriately

Skills in customer service and conflict management

Ability to maintain confidentiality of patient data consistent with HIPPA requirement

Ability to effectively manage time with a proven ability to meet deadlines; organization and attention to detail MINIMUM QUALIFICATIONS

Education:

High School Diploma or General Education Degree (GED) required

Experience:

Customer service experience and/or related medical office experience preferred

Bilingual English/Spanish is required

Licenses and Certificates:

None required AGE OF PATIENTS ATTENDED BY EMPLOYEE IN THIS POSITION Check all that apply:_X_ N/A ___ Neonatal (newborn) ___ Pediatric (birth-13) ___ Young Adult (14-21) ___ Adult (21-65)
FINGERPRINT CLEARANCE Employees are required to maintain a current Arizona Department of Public Safety Level 1 Fingerprint Clearance Card. Evidence of a current and valid fingerprint clearance card must be received to begin and maintain employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes or…