Front Desk Receptionist pain practice

We are seeking a professional, friendly, and organized individual to join a busy pain practice as the first point of contact for patients and visitors. This role is essential in creating a welcoming experience, supporting efficient front office operations, and helping ensure smooth patient flow throughout the day.

• Greet patients and visitors in a courteous, professional manner
• Provide accurate information as appropriate
• Schedule, confirm, and update patient appointments
• Check patients in and out, verify demographic and insurance information, and collect required paperwork and co-pays/co-insurance
• Maintain a clean, organized, and welcoming front desk area
• Support patient registration, intake, and documentation processes
• Coordinate with clinical and administrative team members to support daily operations
• Handle sensitive information with discretion and maintain confidentiality at all times
• Assist with scanning, filing, faxing, and other administrative tasks as needed
• Provide excellent customer service and help address patient questions or concerns

• High school diploma or equivalent
• Previous experience in a medical front office, reception, or customer service role preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers, phone systems, and electronic scheduling or medical record systems
• Professional appearance and demeanor
• Ability to work well independently and as part of a team
• Understanding of confidentiality and HIPAA compliance expectations

• Experience in a specialty medical office or pain management setting
• Knowledge of insurance verification and patient registration processes
• Familiarity with medical terminology
• Strong attention to detail and accuracy

• A professional and supportive work environment
• Opportunity to contribute to a patient-focused care team
• Hands-on experience in a busy healthcare setting
• Potential for growth and expanded responsibilities over time