Patient Services Representative - Northwest Bone & Joint - La Cholla

** Why Join Us?*
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** Assists Be Valued for What You Bring to the Team**   - Competitive pay that rewards your hard work

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** Benefits You Can Count On**  - Medical, dental, vision, and life insurance coverage

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** Work Hard. Recharge Often.**  - Generous PTO and extended illness benefits

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** Invest in Your Future**  - 401(k) with company match

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** Grow With Us*
* - Career development , learning opportunities, and advancement pathways

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** We Invest in Your Success**  - Licensure and certification reimbursement for eligible roles

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** Student Loan Support**  - Assistance available for eligible roles

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** Your Wins Deserve Recognition**  - Employee rewards and recognition programs

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** A Team You'll Love Working With**  - A collaborative, purpose-driven culture making a difference every day

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** Additional Voluntary Benefits**  - Choose from options such as pet insurance, identity protection, and legal insurance.

** Great people. Great benefits. Meaningful work. Join us and make an impact.*
* ** Clinic Address:*
* 6130 N. La Cholla Blvd. | Suite 135A, Tucson, AZ 85741

Hours of Operation: M-F 8-5

** Job Summary*
* The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

** Essential Functions*
* + Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.

+ Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.

+ Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.

+ Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.

+ Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.

+ Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.

+ Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.

+ Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.

+ Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.

+ Provides general administrative support to clinic staff and providers as needed.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

** Qualifications*
* + Associate Degree in Healthcare Administration, Business, or related field preferred

+ 0-1 years of experience in a clinic, medical office, or similar healthcare setting required

+ Experience in patient services, billing, or front desk operations preferred

** Knowledge,

Skills and Abilities

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* + Proficiency in EMR systems and Microsoft Office Suite.

+ Strong knowledge of medical terminology and insurance processes, including verification and eligibility.

+ Excellent communication and interpersonal skills for effective patient and team interactions.

+ Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.

+ Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.

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