Imaging Scheduler

Job Details:

Job Location:

NEUROLOGICAL ASSOCIATES OF TUCSON PC - TUCSON, AZ 85718, Position Type:
Full Time, General

Summary:

A nonexempt position responsible for scheduling appointments for the imaging department and a variety of other office functions.

• 1. Accurately screens and schedules patients for Imaging Center with an interdisciplinary team focus.
• 2. Greets patients on the phone and in-person in a warm, cheerful and professional manner.
• 3. Answers phone in a timely, professional manner that meets department protocols.
• 4. Obtains required information on patient’s insurance with focus on accuracy. Obtains insurance authorizations and schedules appointments. Verifies referrals match the physician orders.
• 5. Checks EHR for accuracy. Obtains additional information as needed to process patient.
• 6. Sends letters to patients with pertinent information when unable to contact patient by phone.
• 7. Consistently performs administrative tasks related to clinical services.
• 8. Assists MRI Techs as needed.
• 9. Performs other duties as assigned.

Qualifications:

Education:

High school diploma or general equivalency diploma (GED).

Experience:

Minimum one year of recent administrative medical experience or any equivalent combination of experience, training and/or education approved by the Imaging Supervisor and/or Human Resources.

• 1. Knowledge of medical practices, terminology and reimbursement policies.
• 2. Knowledge of radiology and MRI procedures.
• 3. Knowledge of health care field and medical office protocols/procedures.
• 4. Knowledge of HIPAA Privacy and Security rules.

• 1. Skill in establishing and maintaining effective internal and external working relationships.
• 2. Skill in verbal and written communication with patients, physicians and staff.
• 3. Skill in accuracy and detail with respect to demographic data and medical information.
• 4. Skill in tact and diplomacy in interpersonal interactions.

• 1. Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
• 2. Ability to work under pressure.
• 3. Ability to work cooperatively with other department staff.
• 4. Ability to set priorities among multiple requests.
• 5. Ability to read, interpret and apply policies and procedures.
• 6. Ability to multitask and handle various priorities in a flexible, rapidly changing environment.
• 7. Ability to effectively articulate information and respond to questions.
• 8. Ability to relate to and work well with a diverse community population.
• 9. Ability to project a pleasant and professional image.
• 10. Ability to plan, prioritize, and complete delegated tasks in an appropriate timeframe.
• 11. Ability to demonstrate compassion and caring in dealing with others.
• 12. Ability to interact with patients, medical and administrative staff, and the public effectively.
• 13. Ability to work with Computer Systems.

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:
Position is in an office environment. Occasional evening and weekend work may be required.

Mental/

Physical Requirements:

Involves sitting approximately 80 percent of the day, walking or standing the remainder with light lifting (10-30 lbs.) occasionally required.