Front Office Representative Cardiology Clinic

Front Office Patient Financial Service Representative

We're seeking a Front Office Patient Financial Service Representative to be the welcoming face of our Cardiology Clinic while playing a crucial role in our patients' care journey. In this dynamic position, you'll coordinate seamless patient flow by managing appointments, registrations, and insurance verifications while ensuring every patient receives exceptional service from their first phone call through check-in. You'll serve as a financial advocate for our patients, providing clear guidance on insurance coverage, collecting patient liability, and helping them navigate the complexities of healthcare financing.

This role offers the perfect blend of patient interaction and behind-the-scenes coordination, where your attention to detail directly impacts both patient satisfaction and our clinic's operational success. If you're passionate about healthcare, excel at multitasking, and want to make a meaningful difference in patients' lives while supporting our team, we want to hear from you! Join Banner Health and be part of a team committed to delivering outstanding patient care and financial transparency.

Location:

3838 N Campbell Ave, Tucson, AZ

Hours:

Monday-Friday, 8:30am to 5:30pm

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow…