TEMP Patient Services Representative - Northwest Urgent Care - OVMP

** Why Join Us?*
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** Assists Be Valued for What You Bring to the Team**   - Competitive pay that rewards your hard work

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** Benefits You Can Count On**  - Medical, dental, vision, and life insurance coverage

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** Work Hard. Recharge Often.**  - Generous PTO and extended illness benefits

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** Invest in Your Future**  - 401(k) with company match

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** Grow With Us*
* - Career development , learning opportunities, and advancement pathways

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** We Invest in Your Success**  - Licensure and certification reimbursement for eligible roles

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** Student Loan Support**  - Assistance available for eligible roles

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** Your Wins Deserve Recognition**  - Employee rewards and recognition programs

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** A Team You'll Love Working With**  - A collaborative, purpose-driven culture making a difference every day

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** Additional Voluntary Benefits**  - Choose from options such as pet insurance, identity protection, and legal insurance.

** Great people. Great benefits. Meaningful work. Join us and make an impact.*
* ** Clinic Address:*
* 1880 E Tangerine Rd | Suite 100, Oro Valley , AZ 85755

Hours of Operation: 7-7, 7 days per week

12 hour shifts available

** Job Summary*
* The Patient Services Representative - Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. The front office position plays a vital role in ensuring and exceeding the expectations of the patient. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience.

The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy.

** Essential Functions*
* + Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.

+ Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.

+ Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.

+ Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.

+ Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.

+ Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).

+ Analyzes health insurance benefits, insurance eligibility and obtains necessary authorizations or referrals as needed.

+ Maintains the cleanliness and organization of the front desk, waiting area, and shared work spaces.

+ Communicates effectively with clinical and non-clinical team members to support efficient patient flow.

+ Maintains confidentiality of patient information in accordance with HIPAA and OSHA compliance as well as all organizational policies.

+ Support staffing and operational needs by traveling to other Urgent Care locations as required.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

** Qualifications*
* + 1-2 years of customer service, administrative, or healthcare front office experience required

+ Prior experience in a clinic, urgent care, or physician office setting preferred

** Knowledge,

Skills and Abilities

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* + Strong customer service and interpersonal skills in a fast-paced setting.

+ Ability to accurately collect and enter data with attention to detail.

+ Proficient in the use of EMR systems, scheduling tools, and basic office software.

+ Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously.

+ Ability to multitask,…