Front Office Agent; Part Time

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Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Team Member Hotel Rates, other discounts, perks and more

We are seeking a friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

• A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
• An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
• Proactive with the ability to handle various tasks and adjust to changing situations.
• Veterans and military spouses are encouraged to apply.

• Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
• Obtains necessary credit and payment information from the guest.
• Sells rooms in accordance with Front Desk sales strategies.
• Ensures knowledge of all banquet event orders and resumes of upcoming groups and events.
• Provides detailed information about room types, amenities, and hotel facilities to guests, also addressing guest inquiries.
• Provides detailed information about local attractions, including travel directions; promotes hotel facilities, food and beverage outlets, and recreational programs.
• Monitors, communicates, and responds to guest feedback to enhance service quality.
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
• Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
• Performs check‑out and cash handling activities in accordance with all hotel cash handling policies and procedures.
• Handles emergencies with professionalism while ensuring the safety and security of guests and staff.
• Performs additional duties as assigned.

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work second shift, weekends, and holidays as necessary/required.

• Entry level

• Part‑time

• Management and Manufacturing
• Hospitality

Referrals increase your chances of interviewing at Loews Hotels & Co by 2x.

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