ERP Developer; BUSIN

Business Systems Analyst

Sargent Aerospace & Defense is seeking a detail‑oriented, proactive, experienced Business Systems Analyst to join our growing Business Systems Team. This role is key to supporting and enhancing our business processes and ERP system, directly impacting operational efficiency across the organization. As part of a larger team that values innovation and collaboration, you’ll work on meaningful projects that drive real business results and foster a collaborative cross‑functional environment.

As a Business Systems Analyst at Sargent, you will be responsible for analyzing, designing, and implementing improvements to business processes and enterprise systems, with a focus on enhancing operational efficiency and supporting company growth. Your main responsibilities include translating business requirements into technical solutions and supporting the ongoing optimization of our ERP system. The position will report to the Tucson IT & Automation Manager.

• Analyze, design, and implement improvements to business systems and processes
• Collaborate with stakeholders across multiple departments to document business requirements
• Translate business requirements into functional system requirements
• Develop and maintain documentation, including process flows, user guides, and training materials
• Provide training, documentation, and ongoing support to end‑users
• Support ERP configuration, testing, and deployment of new features, modules, and upgrades
• Lead user acceptance testing (UAT) and ensure the system meets business expectations
• Monitor system performance and recommend enhancements or integrations with other business systems
• Assist with data migration, reporting, and dashboard development using tools like SQL, SSRS, or Power BI
• Manage project planning, change management, and stakeholder communication
• Utilize cross‑functional teams to help make project and system decisions
• May lead a small to medium group of team members
• Support the Business Systems Team with all other required technical needs

• Must be a U.S. Citizen
• Bachelor’s degree in Information Systems, Business Administration, or a related field
• 2+ years of experience as a Business Analyst or similar role
• Strong understanding of business processes in areas such as operations, finance, or manufacturing
• Experience with ERP systems (Infor Cloud Suite Industrial / Syteline)
• Excellent communication skills, both written and verbal
• Proficiency in requirements gathering, process mapping, and documentation
• Ability to translate technical concepts for non‑technical stakeholders
• Strong analytical and problem‑solving skills with a deep understanding of business processes
• Excellent organizational skills and attention to detail
• Proven ability to manage a team
• Ability to manage multiple priorities and work independently or in cross‑functional teams
• Position is fully on‑site with a partial day on Friday

• 3–5 years of experience in business systems analysis or ERP implementation/support role
• Advanced proficiency in ERP platforms, especially Infor Cloud Suite Industrial (Syte Line)
• Strong working knowledge of C# and .NET programming
• Working knowledge of SQL databases for data manipulation and extraction
• Experience with manufacturing or aerospace industry processes
• Certifications such as CBAP (Certified Business Analysis Professional) or ERP‑specific credentials
• Experience with data visualization and reporting tools, including Power BI, Tableau, etc.
• Knowledge of ITIL or other service management frameworks
• Strong understanding of system integration, APIs, and middleware technologies
• Demonstrated ability to lead cross‑functional projects and manage stakeholder expectations

• Be part of a team where your work has a direct impact and is valued
• Opportunity to make a difference
• Record company growth
• Opportunities for professional growth and development
• Be in a culture that values innovation, integrity, and continuous improvement

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