Technical Publications Supervisor

Job Location (Short):
Tucson, Arizona, USA, 85706

Requisition

Onsite or Remote:
Onsite Position

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Supervise development and global execution of documentation related to Autonomous Systems product (internal and external), business processes and tools; review department work product; develop contemporary technical publications program frameworks; and define standards and templates for documentation materials and processes. At the highest level, the focus of this position is to collaborate and lead global projects to support digital transformation, system automation, and content enhancement.

Up to 25%

• Supervise the technical writing team in content development, collaboration with other Komatsu teams including engineering for easy to read and useful content.
• Oversee technical writing team’s daily projects including delivery times, project requests, and enhancement projects.
• Promote best practices in technical writing and content delivery within the team and across Komatsu
• Research and support new product developments
• Oversee vendor relationships for cost, effectiveness, and progress
• Manage and refine policy and processes for department efficiency
• Lead global projects for customer experience and company integration enhancement
• Research and resolve content issues internally and from the Komatsu network
• Establish quality metrics and measurements for content quality and team development.
• Balance resources, track, and report progress against key milestones, and ensure on-time delivery of projects, products, and services.
• Communicate with the team to help them understand goals, direction, and business strategies and with senior management to help in development of documentation, and technology roadmaps.
• Perform line management activities such as recruiting and retaining, conducting performance reviews, maintaining career development plans, etc.
• Ensure editors and writers have the required specifications and source data to complete their task.
• Co-ordinate workflow (writing, editing, Illustrating & Translating) between staff members.
• Determine formats and policies relating to publishing services.
• Responsible for the linguistic integrity of publications.
• If required attend engineering review meetings, customer meetings and visit Customers facilities.
• Responsible for the day-to-day activities of the staff for which they are assigned.
• Monitor personnel problems of assigned staff.
• Perform Performance Appraisals for assigned staff.
• Other duties as required.

• College degree or 5 years industry experience in electronic desktop publishing for OEM Literature (original equipment manufacturer)
• Five years’ experience with parts/technical manuals and ability to apply that knowledge to Komatsu applications and products.
• Ability to handle multiple projects simultaneously in a fast-paced environment with strict project deadlines, demonstrated ability to be highly organized and detail oriented.
• Excellent organizational and communication skills
• Self-starter that can manage multiple projects and effectively prioritize across those…