ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Position: ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Service Now - Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Join EY as a Service Now Senior Consultant.
EY is a global powerhouse dedicated to shaping a better future. This role involves leading Service Now transformation teams and delivering client‑facing solutions that bring competitive edge to some of the world’s most prestigious businesses.

Location

Anywhere in the United States

Opportunity

You will lead Service Now transformation teams in a rapidly growing area of the business. It’s a client‑visible role that offers opportunities to motivate and develop your team, establish new client relationships, and grow your consulting and leadership skills.

Your

Key Responsibilities

• Engage with clients and internal teams to ensure successful project delivery.
• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Travel as required to meet client needs.

Skills and Attributes for Success

• Lead work streams across Service Now ESM/GBS engagements including HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry best‑practice expertise for Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities and contribute insights to strategic roadmaps.
• Facilitate client process and design sessions and requirements workshops.
• Support waterfall and agile delivery models, including planning, status reporting, budgets, risk and issue logs.
• Create high‑quality deliverables and project artifacts.

To Qualify for the Role

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or a related discipline.
• 2‑4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
• Service Now Certified Implementation Specialist – HR Service Delivery
• Service Now Certified Implementation Specialist – Customer Service Management
• Service Now Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Willingness to travel to meet client needs.

Ideally You’ll Also Have

• Performance analytics and reporting experience (certifications are a plus).
• Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications are a plus).
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

Proactive, innovative individuals who can communicate effectively, deliver strong analytical work, and have a passion for technology’s impact on business.

What We Offer

• A comprehensive compensation and benefits package, with a base salary range (U.S.) of $102,500 to $187,900.
• Hybrid model: most client-facing roles work in person 40‑60% of the time, with flexible remote options.
• Paid vacation based on individual circumstances, EY paid holidays, winter/summer breaks and personal/family care days.
• A career development program that focuses on future‑focused skills and inclusive culture.

Candidate Information

EY accepts applications on an ongoing basis. All applicants are treated fairly without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, veteran status, or disability status. EY is committed to providing reasonable accommodations for qualified individuals with disabilities.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Professional Services

For those living in California, additional information is available upon request.

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