Enterprise Customer Success Manager

Enterprise Customer Success Manager – Canonical

Join Canonical as an Enterprise Customer Success Manager and help our global customers adopt, grow, and succeed with the world’s leading open‑source platform.

Canonical is a pioneer of open‑source software and operating systems for the enterprise. Our platform, Ubuntu, powers public cloud, data science, AI, engineering innovation, and IoT for the world’s leading public cloud and silicon providers, and industry leaders in many sectors. We are a founder‑led, profitable, and globally‑distributed company with 1,200+ colleagues in 75+ countries.

This role will be based remotely.

• Onboard new customers and introduce them to our products and support processes (Ubuntu Pro, MAAS, Landscape, Open Stack, Ceph, Kubernetes, data applications, and more).
• Elaborate and coordinate complex projects in collaboration with developers, IT managers, and decision makers from various industries.
• Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfill the customer’s objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Drive a disciplined, weekly customer and business review process with cross‑functional teams, identify and prioritize blockers, and resolve issues through Canonical product and engineering teams.
• Serve as a customer advocate internally and influence Canonical product roadmaps, documentation, and processes to improve customer satisfaction and retention.
• Support customers through reactive ticket requests.
• Create campaigns that target multiple customers through digital touch‑points and activities.

• Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to at least one of these topics:
  Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills and the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer‑related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
• We strongly appreciate multiple languages! If you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us.

• Experience with Salesforce, Jira, and CRMs is a big plus.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.

We expect excellence; in order to succeed, we need to be the best at what we do.

Canonical is an equal‑opportunity employer. We proudly foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.