ServiceNow - Strategic Portfolio Management; SPM Manager - Tech Cons

Position: ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location

Service Now - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location

Location:

Anywhere in Country

The Opportunity

Lead Service Now Transformation teams in a rapidly growing area of the business. This client‑visible role allows you to motivate and develop your team, establish new client relationships, and grow your consulting and leadership skills.

Your

Key Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.
• Identify and define user/customer requirements while focusing on developing user interfaces (UI) across mobile, web, and tablet platforms.
• Engage in coding, programming, and creating specifications to deliver development services aligned with business requirements.
• Deliver complex technical initiatives requiring innovative problem‑solving and analytical skills.
• Support pre‑sales efforts including creating proposals and estimates.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations.
• Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
• Participate in client process and design sessions, facilitating requirements workshops with functional and/or business process subject matter experts.
• Travel as required to meet client needs.

Skills And Attributes For Success

• Act as an engagement or workstream lead across all aspects of a Service Now SPM project, including design, configuration/development, testing, and deployment.
• Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Facilitate client process and design sessions and requirements workshops.
• Experience in waterfall and agile delivery models.
• Support pre‑sales efforts including creating proposals and estimates.
• Create high‑quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically 4–6 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are technically proficient and possess emotional agility, digital fluency, and commercial acumen. Top performers build trust and value with clients while leading teams through change and innovation.

What We Offer You

• A comprehensive compensation and benefits package with a base salary range of $142,600 to $261,500 in the U.S., with higher ranges for certain metros. Additional rewards include performance recognition, medical and dental coverage, pension and 401(k) plans, and paid time off.
• A flexible hybrid model with expectations to work onsite 40–60% of the time for client‑serving roles.
• A flexible vacation policy, unpaid leave options, and support for personal and family care.

Equal Employment Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Accommodation

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans.

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