IT Analyst

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The IT Analyst will be responsible for handling all help desk-related activities. The role requires interacting with company users at all levels to provide prompt answers and assistance, and resolve IT-related issues in a timely manner. The ideal candidate has extreme attention to detail and strong communication skills across multiple platforms.

• Serve as the point of contact for all colleague IT support requests for resort systems.
• Utilize the IT ticketing system to manage and communicate resolution of support requests from colleagues and guests.
• Schedule and perform regular software and hardware maintenance.
• Test, document, and resolve conflicts with PC hardware and software.
• Follow appropriate standards for PC configurations and software installations.
• Prioritize daily and project tasks based on business needs and established service levels to meet deadlines.
• Apply or assist in operating system patches, application updates, and approved corporate software tools.
• Use corporate monitoring tools to keep all systems compliant with corporate/directive standards.
• Manage network, network printing, and network technical resources.
• Maintain an inventory of hardware and software assets.
• Consult with management and Corporate Technology Team to determine equipment requirements.
• Identify and report any issues that may affect systems, and provide solutions for consideration and implementation.
• Ensure company software, hardware, e‑mail, and internet policies are complied with.
• Monitor system performance and recommend upgrades to management and Corporate Technology Team, including time frames, cost estimates, and delivery schedules.

• Complimentary room nights*
• Unlimited discounted and Friends & Family room rates
• Medical, Prescription, Dental and Vision Insurance (starting on day 30 of employment)*
• 401(k) with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails, and gym
• Exactly contingent on status

• Strong background in IT support.
• System administration experience.
• Strong leadership and professionalism.
• Proactive customer service and hospitality skills.
• Exceptional time management and organizational skills.
• Excellent verbal and written communication skills.
• Strong multi-tasking capabilities.
• Detail orientation and a superior level of computer knowledge.

• 2+ years of related IT experience.
• Bachelor’s or Associate’s degree in Computer Science, MIS, or related field.
• Computer/server hardware/OS experience preferred.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Location:

Tucson, AZ
Salary: $75,816.00 – $