Field Service Technician II

Field Service Technician II – Technical Support
Pay Rate: $21.00/hr

Schedule:

Monday–Friday, 9:00 a.m. – 6:00 p.m. (rotating on-call responsibilities; overtime possible)
Travel:
Extensive driving between assigned client locations; mileage fully reimbursed
Location:
Tucson, AZ 85757
Contract to Hire

The Field Service Technician II – Technical Support role is based in Tucson, AZ (85757) and provides primarily on-site, with limited remote, IT support. This is a hands-on field technician position that requires daily travel to multiple customer locations to deliver technical support, troubleshooting, and maintenance services. All service-level agreements (SLAs) must be met within a 4–6 hour response window.

• Provide on-site technical support for network and wireless infrastructure, access points, computers, kitchen display systems, and digital boards
• Perform hardware and software diagnostics, break/fix, and IMAC (Install, Move, Add, Change) services to minimize downtime
• Support general IT needs across multiple client environments (restaurants, retail locations, banks, etc.)
• Maintain SLA compliance and provide timely, detailed updates in the ticketing system
• Plan efficient daily routes and adapt to changing schedules or priorities
• Deliver outstanding customer service with professional communication to staff and management
• Complete administrative and training tasks remotely as required

• 2–5 years of relevant IT or field service experience preferred (training provided for qualified candidates with less experience)
• Strong hands-on hardware repair experience (printers, PCs, POS systems)
• Experience with ticketing systems and break/fix troubleshooting
• Basic networking knowledge (wired and wireless)
• Excellent communication, problem-solving, and customer service skills

• CompTIA A+ certification (preferred, not required)
• Experience or certification in laser printer, plotter, or formatter hardware repair is a plus
• Experience with OEM PCs including Dell, HP, and Lenovo highly desirable
• Ability to successfully complete required technical training and certification upon hire

• Drug and background screening
• Reliable transportation

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.