IT Ops Technician

Title: IT Operations Technician

Job Type: Permanent, Direct Hire

Target

Start Date:

Immediate

Work Location/Structure: On-site - Tucson, AZ

Our client, a leader in the automotive service industry, is looking for a skilled IT Operations Technician to join their Information Technology team. This is a permanent, direct-hire position that is critical to supporting the entire IT hardware lifecycle, from staging to shipping. The role is a high-impact, hands‑on opportunity for a self‑motivated professional to combine technical proficiency in device management with operational excellence in inventory and logistics.

• Device Configuration & Technical Staging: Performing imaging, software installation, and configuration of various hardware (PCs, tablets, mobile, POS, servers) using company‑approved tools (e.g., Reflect, Tanium).
• ITAM Practices & Documentation: Maintaining accurate asset records, applying asset tags, and documenting configuration settings to support audit and troubleshooting requirements.
• Warehouse & Inventory Management: Maintaining organized storage areas, performing inbound shipment receiving, and conducting regular cycle counts and physical audits to ensure inventory accuracy.
• Fulfillment & Shipment Coordination: Preparing, packaging, and scheduling outgoing shipments to remote employees and field locations, coordinating carrier pickups, and tracking delivery progress.
• Cross-Functional Collaboration & Process Improvement: Collaborating with IT Support, Field Technicians, and other teams to align staging priorities, resolve equipment issues, and identify opportunities for efficiency in staging and shipping workflows.

• 2+ years of hands‑on IT experience in a similar role (IT operations, staging, hardware deployment, or tech‑adjacent logistics).
• Deep expertise in Windows environment and hands‑on device staging & imaging (PCs, tablets, mobile devices), including experience with imaging tools (e.g., Reflect, Tanium, SCCM, MDT). This isn't a learning role—you need to be a subject matter expert.
• Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
• Experience with basic networking fundamentals (conceptual understanding of DHCP, DNS, VLANs) and exposure to basic server & POS hardware.
• Strong communication skills to provide clear and concise status updates to the project team and collaborate effectively across departments.
• This is an on-site position based in Tucson, AZ; no remote or relocation options are available.