IT Support Tech

We’re currently seeking an IT Support Tech to join our team!

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalat where necessary.
• Foster relationships with end users through responsive communication and issue resolution.

• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.

• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Note:

The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

• High school diploma or GED required.
• Associate’s degree in Information Technology or a related field preferred.

• Minimum of 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications (preferred):
• CompTIA Fundamentals +/ CompTIA A + or Comparable.

• Up to 25%

• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multi-task and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.