Tier II Service Desk Technician

# Tier II Service Desk Technician Handles escalated technical support requests and assists with project implementation. Maintains documentation, improves processes, and delivers quality customer service while mentoring Tier I team members.

Full-Time Tucson, AZMid Level Apply for this Role Back to All Roles## About this role

The Tier II Service Desk Technician handles escalated tickets that Tier I can't resolve, leads small project implementations, and mentors Tier I peers. Strong Microsoft 365 admin and networking troubleshooting skills required.## What you'll do
* Resolve Tier 2 escalations (M365 admin issues, switch/router troubleshooting, endpoint deployment)
* Lead small client project work (M365 migrations, endpoint refreshes, network changes)
* Mentor Tier I technicians and review their ticket documentation
* Maintain and improve service-delivery runbooks
* Participate in on-call rotation## What we're looking for
* 3+ years in MSP or comparable IT support environment
* Microsoft 365 admin experience (Entra , Exchange Online, SharePoint, Intune)
* Networking fundamentals (VLANs, routing, basic firewall rule creation)
* Microsoft certifications (MS-900, MS-102, AZ-104) preferred
* Eligible to work in the U.S.; based in or relocating to Tucson, AZYou'll always hear from us Every applicant gets a status update within 5 business days. See our 4-stage hiring process on the careers page.## Ready to apply?

Submit your resume and a few details. We review every application personally.

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