Technical Support Intern- Tucson-AZ

We are seeking a highly motivated Technical Support Professional to join our Infrastructure Support team. In this role, you will provide technical assistance and problem resolution for enterprise infrastructure solutions, working directly with customers, support teams, development organizations, and business stakeholders. You will diagnose complex technical issues, drive resolution of customer-reported problems, and contribute to improving product quality and customer satisfaction.

The ideal candidate is passionate about technology, possesses strong troubleshooting skills, and thrives in a fast-paced environment supporting enterprise-class infrastructure solutions. This position requires excellent communication skills, a customer-focused mindset, and the ability to collaborate across multiple technical disciplines.

• Provide technical support for infrastructure products and solutions through various support channels.
• Analyze, troubleshoot, and resolve complex customer-reported issues.
• Reproduce customer problems in test environments and identify root causes.
• Manage support cases from initial diagnosis through resolution and closure.
• Communicate technical findings and recommendations clearly to customers and stakeholders.
• Perform log analysis, system diagnostics, and performance investigations.
• Identify software defects, configuration issues, and environmental problems.
• Escalate product defects and collaborate with development teams to drive resolutions.
• Document troubleshooting processes, findings, and resolutions.

High School Diploma/GED

Bachelor's Degree

• Strong understanding of enterprise IT infrastructure concepts.
• Experience supporting Linux and/or Windows operating systems.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, routing, and firewalls.
• Understanding of storage technologies, backup and recovery concepts, and system administration.
• Experience analyzing logs, traces, and diagnostic data.
• Strong problem-solving and root cause analysis skills.
• Ability to isolate and resolve complex technical issues across multiple technology layers.
• Experience with monitoring and diagnostic tools.

• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Experience with virtualization technologies such as VMware, Hyper‑V, or KVM.
• Understanding of container technologies including Docker and Kubernetes is a plus.

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide…