Professional Services Consultant - Managed Services

Clinisys' AI Philosophy

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities.

Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI‑first sense of purpose and urgency.

As a Professional Services Consultant on our Managed Services team, you'll help customers optimize, troubleshoot, maintain, and enhance their Clinisys environments post go-live.

This highly technical, customer-facing role is ideal for someone who enjoys solving complex problems, investigating system behaviour, and working with databases, and laboratory information systems.

• Deliver premium post-go-live technical support to Clinisys customers.

• Configure and optimize LIMS workflows in Clinisys Laboratory Solution.

• Utilizing PL/SQL, reporting tools, and system analysis to troubleshoot customer issues.

• Resolve application workflow, database, and interface issues.

• Perform root cause analysis and implement sustainable solutions.

• Support enhancements, upgrades, testing, validation, and change management.

• Create technical documentation and train customer administrators and end users.

• Use AI-enabled tools to streamline analysis, troubleshooting, and customer outcomes.

Required Qualifications

• 3+ years' experience supporting or administering LIMS for:
  
  Clinical/Environmental/Pharma/Toxicology laboratory informatics systems.

• Bachelor's degree in Life Sciences, Computer Science, Information Systems, Health Informatics, or a related field.

• Strong PL/SQL and database troubleshooting skills.

• Experience supporting software lifecycle.

• Experience with testing, validation, UAT, or change management activities.

• Strong analytical, problem-solving, and communication skills.

• Familiarity with AI-enabled tools such as Microsoft Copilot

Preferred Qualifications

• Experience with Clinisys or other LIMS platforms (Lab Ware, STARLIMS, Lab Vantage, Sample Manager, Orchard, etc.).

• Knowledge of reporting and analytics tools such as Crystal Reports, Power BI, Tableau, or SSRS.

• Experience with Python, Java, JavaScript, C#, PL/SQL, or similar technologies.

• Familiarity with regulated laboratory environments (GxP, CLIA, CAP, ISO 17025).

• Previous experience in Managed Services, Application Support, Technical Consulting, or Customer Success.

• Up to 25% travel as required.

• Combination of remote and customer-site engagement.

• Ability to meet customer-specific health and safety requirements when working on-site.

Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

The starting pay range for a candidate selected for this position is generally within the $75,000 - $101,000 annual base salary range. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.

As part of our…