IT Support Specialist

We're excited to provide the best education in the best environment to our students!

Academies of Math and ScienceIT Support Specialist I

Location:

Tucson, Arizona – Multi-Campus Compensation: $19–$22 per hour (DOE)
Position Type:
Full-Time, On-Site Travel:
Regular travel between two Tucson campuses required

Position Summary Academies of Math and Science (AMS) is a network of high-performing K–8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities.

AMS is seeking an IT Support Specialist I to provide frontline technical support across two Tucson campuses. This role is responsible for troubleshooting hardware, software, network, and classroom technology issues while ensuring reliable day-to-day IT operations across multiple school locations.

The IT Support Specialist I will work directly with staff, school leaders, and students across both campuses and will be expected to manage competing priorities, respond to help desk tickets, and provide timely technical support based on urgency and operational impact. The ideal candidate is service-oriented, technically skilled, organized, and comfortable working independently across multiple locations while supporting the needs of multiple managers and campus teams.

Key Responsibilities Technical Support & Troubleshooting Provide on-site technical support to staff, school leaders, and campus users across two Tucson locations.

Troubleshoot hardware, software, network connectivity, and technology-related issues.

Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and mobile devices.

Support classroom and office technology, including projectors, phones, and AV equipment.

Respond to and manage help desk tickets, prioritizing requests based on urgency, instructional impact, and operational needs.

Provide clear and timely communication to users regarding the status and resolution of technical issues.

Escalate complex or unresolved issues to the appropriate IT team or leadership when necessary.

Multi-Campus IT Support & Prioritization Provide consistent IT support across two Tucson campuses based on campus needs and established priorities.

Manage competing requests from multiple campuses, managers, and departments while maintaining responsiveness and service quality.

Coordinate daily priorities and campus visits based on ticket volume, critical issues, testing/instructional needs, and scheduled technology projects.

Work effectively with multiple school leaders and managers while maintaining clear communication regarding priorities, timelines, and outstanding issues.

Adjust priorities as urgent technology needs arise while ensuring lower-priority requests continue to be tracked and addressed.

Maintain a professional, customer-service-oriented approach when supporting users with varying levels of technical knowledge.

Systems & Network Support Support device imaging, deployment, configuration, and lifecycle management.

Maintain and update network and IT documentation.

Assist with basic network troubleshooting, including TCP/IP, DNS, DHCP, and SMTP.Assist with technology setup and deployment for new staff, classrooms, offices, and campus initiatives.

Help identify recurring technical issues and communicate trends or concerns to IT leadership.

Campus Technology Operations Support technology readiness for daily instruction, state testing, assessments, and other campus activities.

Ensure technology equipment is functioning properly, securely, and is available when needed.

Assist with inventory tracking, asset management, and equipment transfers between campuses.

Support technology moves, installations, and other campus projects as assigned.

Help maintain…