Partner Experience Manager - MTS US - Strategy​/Technology Interoperability

Partner Experience Manager - MTS US
- Global Sales

Job Description Job Alerts Link Partner Experience Manager - MTS US
- Global Sales Posting

Start Date:

10/21/26 Job Location (Short):
Tucson, Arizona, USA, 85706 Requisition  Onsite or Remote:
Onsite Position

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

As the Partner Experience Manager, you will be responsible for contributing to the expansion and maintenance of the partner program within Komatsu Mining Technology Solutions. You will be responsible for supporting the partner community, including third parties that use APIs, develop applications, and otherwise use the Modular ecosystem to conduct business with their customers.

Working in a global mining technology company, this role provides critical hands-on support to enable data integration and harmonize processes across regions, driving better decision-making and operational consistency. As such, there will be other duties from time to time in support of the global business.

• Up to 25%

• • Continuous improvement and entrepreneurial mindset
  • Promotes accountability culture
  • Responsible and accountable for the deployment of technology partner integrations by providing project management, coordination, and support to multiple project teams associated with assigned integration deployments.
  • Develop and submit timely reports and status updates to management, including keeping partner CRM records updated.
  • Participate in creating, implementing, and improving business processes associated with the partner program.
  • Support regions and partners with partner integration solution inquiries. This will require maintaining an understanding of the value proposition and technical implementation of the integrated solution.
  • Periodically review integration performance and monitor support levels provided to partners.
  • Maintains regular communication with partners to increase engagement and promote the growth of Komatsu’s Modular ecosystem.
  • Oversight of partner support to ensure adequate support levels are achieved and solution improvements are identified/implemented.
  • Support the global business analytics needs which may include taking an administration role with business analytics tools and solutions by:
  • • Creating reports and dashboards
    • Support development teams during build phase
    • Clarify requirements and answer questions
    • Participate in testing (UAT coordination, test case review)
    • Validate that delivered solutions meet business needs
    • Support change management and training
  • Other duties as assigned.

• Bachelor’s degree in business administration, engineering, or related field required.
• 2+ years of experience in technology and mining industries.
• 2+ years of…