Desktop Support Tech

Desktop Support Technician Experience Level: Intermediate Position Type:
Contract

Position Overview We are seeking an experienced Desktop Support Technician to provide hands-on technical support to end users within an enterprise environment. This individual will serve as a primary point of contact for desktop-related issues, supporting PC hardware, Windows operating systems, peripherals, network printers, mobile devices, and common enterprise applications.

This is a hands-on support role that involves troubleshooting issues both in person and remotely, installing and maintaining equipment, resolving hardware and software problems, supporting conference room and audiovisual technology, and ensuring users receive timely and professional technical assistance.

Key Responsibilities Provide desktop and technical support to end users in person, remotely, by phone, and through email.

Install, configure, diagnose, repair, maintain, and upgrade desktop and laptop hardware.

Troubleshoot Windows-based operating systems, applications, hardware, peripherals, and connectivity issues.

Configure, manage, maintain, and troubleshoot network printers and multifunction devices.

Provide audiovisual and technical support for meetings and events.

Assist with user and device-related support within Active Directory.

Work with common enterprise applications and Microsoft Office/Microsoft 365 tools.

Document incidents, troubleshooting steps, and resolutions within the ticketing system.

Maintain accurate and up-to-date technical documentation.

Manage changing priorities throughout the day while ensuring issues are addressed in a timely manner.

Collaborate with other technical teams while also working independently when needed.

Required Skills & Experience Strong desktop and PC troubleshooting skills.

Hands-on experience diagnosing and resolving computer hardware issues.

Strong knowledge of PC hardware and internal components.

Experience supporting Windows-based operating systems, including Windows 10 environments.

Familiarity with Active Directory.

Understanding of common networking protocols, operating systems, and technical standards.

Experience supporting peripherals and related accessories.

Ability to read and follow technical manuals, OEM guides, and procedural documentation.

Strong knowledge of Microsoft Office applications.

Familiarity with IT ticketing systems such as Service Now.

Strong written and verbal communication skills.

Strong interpersonal and customer-service skills.

Ability to work effectively both independently and as part of a team.

Ability to adapt to changing priorities and competing support needs.

Ability to lift equipment weighing up to 50 pounds.

Good driving record.

Preferred Qualifications The following experience is helpful but not required:

Previous desktop support experience within a large enterprise environment.

Experience supporting iPhones and iPads.

Familiarity with Microsoft 365, including SharePoint and Teams.

Experience with RSA SecurID.Familiarity with Microsoft Authenticator and multifactor authentication.

Exposure to Microsoft SCCM / Software Center for software deployment and endpoint support.

Top Skills Desktop Support & Troubleshooting Windows SupportPC Hardware Troubleshooting Active Directory End-User Technical Support Service Now  / Ticketing Systems What We're Looking For The ideal candidate is someone who enjoys being hands-on and customer-facing. They should be comfortable troubleshooting both hardware and software issues, supporting users with varying levels of technical knowledge, and moving between planned work and unexpected support needs throughout the day.

This opportunity would be a strong fit for someone with an IT support, desktop support, field support, or deskside support background who has experience working directly with end users in an enterprise environment.

Job Type & Location This is a Contract position based out of Tucson, AZ.Pay and Benefits The pay range for this position is $20.00 - $23.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may…