Insurance Claims Specialist

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Job Description

The Claims Specialist will be responsible for assisting with the management of the Fleet Vehicle Safety & Operations Policy for DPR (and DPR related entities) across the US, as well as first and third-party auto physical damage and low severity property damage claims as requested by, and under the supervision of, DPR’s Insured Claims Manager.

Job Description

The Claims Specialist will be responsible for assisting with the management of the Fleet Vehicle Safety & Operations Policy for DPR (and DPR related entities) across the US, as well as first and third-party auto physical damage and low severity property damage claims as requested by, and under the supervision of, DPR’s Insured Claims Manager.



Specific Duties Include

Claims & Incident Management:

• Initial processing of first and third-party auto and low severity property damage incidents involving DPR (and DPR related entities), including but not limited to:
• Input and/or review all incidents reported in DPR’s RMIS system.
• Maintain incident records in Insurance Team’s document management system.
• Ensure all necessary information is compiled to properly manage the claims, including working with the internal teams to identify culpable parties, potential risk transfer to the culpable trade partner, if applicable, collecting documents such as incident reports, root cause analyses, if any, and vehicle lease or rental agreements.
• Report, with all appropriate documents and information, all claims for DPR (and DPR related entities) to all potentially triggered insurance policies for various types of programs (traditional, CCIP, OCIP), including analyzing contractual risk transfer opportunities.
• Assess potential risk transfer opportunities and ensure additional insured tenders or deductible responsibility letters are sent, where applicable.
• Liaison with the carriers in evaluating whether claims reported directly to the carriers are appropriate.
• Manage all auto and low severity property damage claims, as assigned, in the DPR RMIS system for DPR (and DPR related entities), including ensuring that all information is kept up to date.
• Provide in-network aluminum certified repair shop information to drivers following an incident.
• Act as a liaison between our carriers, auto repair shops, Operations, Fleet and EHS teams related to claim progress, strategy, expenses and settlement.
• When required, notify the applicable State’s Department of Motor Vehicles office of motor vehicle accidents by preparing and mailing the specific State form.
• Work with Insurance Controller on auto program claim reports
• Liaison with Operations, Fleet and EHS teams on new incident reporting processes, as needed.

• Manage the Fleet Risk Index scores for authorized drivers, ensuring its accurate and up to date based on incidents and MVRs
• Assign training to authorized drivers based on MVA incidents, MVRs and citations, as well as managing completion of the training
• Ensure authorized driver list is kept current
• Liaison with internal HR, Fleet, EHS and Business Unit Leaders, where appropriate, on suspending vehicle usage permissions
• Responsible for working with internal teams on implementing appropriate updates to the Fleet Vehicle Safety & Operations Policy

• Strategic thinking
• Ability to mentor and inspire others
• Integrity
• Team player
• Strong writing and communication skills
• Self-Starter
• Highly organized and responsive – ability to meet deadlines
• Detail Oriented
• Basic working knowledge in all of the following coverages/programs: auto insurance, commercial general liability, property insurance, and controlled insurance programs.
• Risk and dispute management – insured claims

• A minimum of five years relevant insurance industry experience
• Previous experience in auto claims management highly desired