Customer Service, Express Claims

What to Expect

We are seeking skilled customer service associates who excel in compassion and effective communication to resolve low-exposure insurance claims. The ideal candidate will deliver exceptional customer service by providing expertise, building trust, and cultivating customer satisfaction. The ideal candidate must possess the ability to manage a high volume of claims with both efficiency and accuracy.

• Analyze, review, and interpret insurance policies to accurately assess coverage and liability
• Manage claims of simple to moderate complexity, including single-vehicle and non-disputed accidents
• Establish and maintain appropriate loss and expense reserves for assigned claims
• Evaluate the need for further investigation on complex claims to ensure a fair and equitable resolution for all parties involved
• Oversee and direct the work performed by independent adjusters or appraisers to ensure quality and compliance
• Thoroughly document, verify, and review damages to support claim evaluations
• Facilitate timely payments to insureds, claimants, and/or service providers

• High level of attention to detail which is critical for accuracy of routing
• Possess necessary speed and efficiency to process a large volume of work to meet tight deadlines
• Have great clerical and organizational skills to ensure proper record keeping
• Onsite presence is required every day

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program