BA Multi-Unit Team Leader

Join to apply for the BA Multi-Unit Team Leader 2 role at H&R Block

As a Multi-Unit Team Leader at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three offices.

• Lead and develop associates across multiple offices; drive client growth, revenue, and earnings targets.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; transition to full-time from January to April, including evening and weekend hours as needed.
• After a successful tax season, work a reduced schedule May through December and explore advancement opportunities.
• Travel between offices as required.
• Lead daily team meetings and communicate essential information to tax office associates.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Create associate work schedules and ensure accurate timekeeping and labor management for all offices.
• Recruit and interview candidates for tax office positions in collaboration with the District General Manager (DGM).
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the DGM to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office roles.
• Conduct timely performance reviews and collaborate with Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office staff.
• Travel between offices as required.
• Prepare tax returns as needed after completing the required tax coursework.

• People management experience with a track record of growing and developing associates.
• Aptitude for executing growth plans and fostering a growth-oriented culture.
• Strong decision-making and judgment skills; ability to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people and support their well-being with benefits that address health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401k, and Employee Stock Purchase Plan (where eligible).

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a supportive team. You will be part of an environment recognized on Best Companies lists and surrounded by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.