Strategy and Process Program Manager , II, III

Position Description
The Strategy & Process Program Manager is engaged in fostering a process aligned organization, developing and implementing continuous improvement programs. The Program Manager utilizes metrics to quantify incremental improvement. The Program Manager leads a collaborative prioritization process based on their expected benefits and value. This position is responsible for reporting activities related to measuring the performance of installed processes.

Program Manager l – Assists and supports Leadership in fostering a process aligned organization, developing and implementing continuous improvement programs.

Program Manager ll – Co-leads with Leadership in fostering a process aligned organization, developing and implementing continuous improvement programs.

Program Manager lll – Responsible for fostering a process aligned organization, developing and implementing continuous improvement programs.

Position-Related Responsibilities

• Lead process evaluations to develop innovative, cost effective improvements, with metrics to track progress and quantify results.
• Develop key performance metrics and dashboards that enable good business decisions.
• Lead benchmarking efforts for, including data collection and validation, data presentation, evaluation of results and recommendations and implementation of improvements.
• Proactively recognize, plan and act on the need for innovation and improvement, help groups to overcome resistance to change and set expectations and targets.
• Develop and implement strategy in support of company and organizational objectives.
• Ensure that leaders have established work plans that support department and company goals and objectives.
• Develop working relationships with customers & business partners ensuring that work plans and operations are coordinated, aligned and support department and company goals and objectives.
• Support and communicate goals, objectives, vision and values.
• Serves as key budget resource and guide to others. This includes assisting leadership with developing budgets and explaining variances.
• May supervise, provide guidance and/or direct the work of others
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills & Abilities
(Equivalent combination of education and experience will be considered.)

Program Manager l:

• High school diploma or GED.
• Bachelors Degree and five years of relevant experience, or equivalent combination of education and experience.
• Strong mathmatical background and experience with statistics.
• Proficient with all Microsoft Office applications, including Excel and Power Point. Ability to use statistical funchtions and graphing in Excel.
• Experience with formal process improvement programs preferred (ex: 6 Sigma, 4 Disciplines of Execution, Theory of Constraints).
• Must have good written and verbal communications skills and the ability to work effectively with customers and all levels of Company personnel.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Program Manager ll:

• Bachelors Degree and seven years of relevant experience, or equivalent combination of education and experience.
  Ability to effectively lead change.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Program Manager lll:

• Masters Degree preferred and ten years previous utility experience, or equivalent combination of education and experience.
• Ability to persuade higher levels of leaders and leadership peers to change positions or approach based on situational need.
• Ability to exhibit comfort in interacting with senior executives. Ability to convey credibility, confidence and sense of authority.
• Conveys messages simply, concisely and at right pace and tone for audience. Remains calm, controlled and productive when confronted by opposition or work stress.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.